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GUEST COMMENTS-SERVICE

2025
17 Apr / Doug and Betsy, USA

Thank you for a memorable trip!

We truly appreciate all your hard work—from the delicious food and clean staterooms to the excellent dive guiding, boat driving, and taking care of our equipment. And to the BEST cruise director on any liveaboard—thank you!

We love you all and hope to see you again soon!

2025
05 Apr / Michele, USA

Repeat customer, and I have no complaints—service was outstanding. The crew were especially responsive to extra support needs, going above and beyond their duties to attend to every detail. Rooms were always clean and tidy.

Special kudos to the cruise directors, divemasters, and crew for all their attention and support. Loved the boat!! The food was outstanding with great variety and choice

2025
05 Apr / Joe, USA

The boat was just as I remembered it from 6 years ago. The staff of Arenui runs like a well-oiled operation—always helpful, cheerful, and full of positive energy. The diving was even better than expected, and the food and service were the best I’ve experienced at any dive resort

2025
05 Apr / Cherie, USA

The ship is beautiful, the cabins are pretty and comfy, and the food was fantastic—beautifully presented. Arief was the highlight of the trip! Natalia and Alex were awesome, and Fred took great care of us underwater. I loved the diving—so easy, and I didn’t have to lift a finger. What service! This trip was on the higher end of my budget, but absolutely worth it. I truly hope I can come again sometime!

2025
23 Mar / Patricia, USA

Beautiful boat, and the food was beyond amazing! The crew went above and beyond to assist every guest. Tian was a wonderful guide, and being in a group with similar diving skills really maximized our enjoyment of the dives. All the information provided prior to the trip regarding travel logistics was extremely helpful. Thank you!! What a wonderful experience!!

2025
10 Mar / Robert & Joanne, USA

The boat accommodated our every need—it’s well laid out and provides every comfort. Everyone—and I mean everyone—was friendly, professional, and incredibly helpful in every way possible.

Table service and the stewards’ help with dive clothing were truly over the top. Absolutely excellent service in every area, in every way. The diving was spectacular! The briefings were perfect, the dive masters were excellent, and the boat tenders were incredible—no complaints at all. The chef and crew delivered an incredible menu with a wide variety of perfectly cooked meals. We really enjoyed the originality and deliciousness of every dish!

2025
24 Feb / Unnamed, USA

The crew’s attention to guests and the service routines were excellent—I wish you had a second boat! The cruise directors are the cherry on top—truly incredible people. Great equipment, and no hassle at all with clothes and gear

2025
24 Feb / Unnamed, USA

For those who haven’t been on the Arenui or a liveaboard before—we’ve had the time of our lives and appreciated every moment. We will be back!

Every person on board has been fantastic, always smiling and incredibly welcoming. You never feel like you’re putting anyone out by asking for something. The boat is beautiful, with amazing attention to detail—you can really tell how much care went into creating it. The variety and choices of food onboard are great for everyone!

2025
24 Feb / Laura, USA

This has been a trip we’ve been looking forward to for years—and we’re so happy with the experience and are definitely considering the Arenui for future trips to Indonesia.

The cruise directors, crew, and divemasters were outstanding. Without a doubt, the crew was one of the most amazing parts of the trip—so helpful, friendly, and a joy to be around.We enjoyed every meal, every day, and loved the daily meal descriptions. Really appreciated the flexibility with portion sizes too.

Thank you for a fabulous trip!

2025
24 Feb / Andy, USA

What came out of the kitchen was five stars—the best dining I’ve ever had at any dive resort or on any liveaboard!

The camera handling was excellent. Having Kadek rinse, dry, and return my camera after every dive with such care and thoroughness was amazing. I so appreciated Ketut washing and hanging my dive gear, I will be booking a trip or two in the future, thank you!

2025
24 Feb / Gary, USA

It was a splurge for us, but after being here, we would absolutely do it again—and we hope to!

The attention to detail and the personal touch of learning everyone’s names truly puts the crew over the top. Taking only one group out at a time is SUPERB, and having help peeling off booties and wetsuits is the BEST! Real maple syrup was an outstanding touch of luxury!

2025
11 Feb / Diane, USA
Everything was great! Natalie and Alex were excellent hosts, and the entire team was so friendly and took such great care of us. I loved it!
2025
11 Feb / Martin and Lori, USA
Thank you to the chef and the entire kitchen staff—the food was fantastic and went above and beyond our expectations! The staff was incredibly skillful and professional. We truly appreciate your patience and assistance throughout the trip. Not sure how you chose the dive sites, but they were amazing! This was a top 3 lifetime trip for us
2025
30 Jan / Barbara, USA
Excellent food, excellent service! The best part of Arenui is the team—always enthusiastic, kind, and cheerful. The diving is absolutely top-notch, and the service is extraordinary. The dive masters are highly professional, making every dive an incredible experience. We can’t wait to get back to the Arenui!
2025
30 Jan / Kat, USA
Such a beautiful boat—this trip was an absolute delight! I’ve never eaten so well on a vacation, and I’m going to miss the pastrami so much! You are all such gracious hosts—thank you for everything. At first, I wasn’t used to having my kit set up for me, but after seeing your care and expertise, I was able to relax and appreciate it. This was truly a trip of a lifetime. I knew it would be wonderful, but you have all completely exceeded my expectations. Thank you so much for this gift!
2025
19 Jan / Unnamed, USA
All the staff were wonderful! Some of the best service we have experienced! Thank you! Fahmi, Dino, cruise director and everyone is so incredible!
2025
19 Jan / Unnamed, USA
Outstanding dive boat—the best I have ever experienced on any dive trip! The food and service during all meals were incredible, with Dino and Arief standing out throughout the trip. The crew was highly professional, service-oriented, friendly, and accommodating. The dive masters were exceptionally professional, extremely safe, and always attentive
2025
19 Jan / Unnamed, USA
Everyone was great, stewart Arief and Dino were very friendly and hardworking. Dive master always looked after me and made me feel safe, massage therapists were very nice as well
2025
12 Jan / Drew, Canada
I will compare all liveaboards to the standard you have set—I hope they measure up! Loved everything, especially the perfect breakfast setup. Special mention to Mario, Dino, and Arief for providing the best service. Fretz was amazing and so patient with us! This was my first liveaboard experience, and it’s been the best dive trip of my life so far. I hope to return to the Arenui in the future. Great staff all around, and a special shoutout to our Canadian cruise director!
2025
02 Jan / Kenzie, USA
Very comfortable and roomy, beautiful woodwork and details. Amazing diving! Loved the dressing and undressing for wetsuits. The staff were the heart of Arenui, delivering friendly and professional service that anticipated your needs before you even articulate them. They truly make you feel at home on the water contributing to the overall experience and enjoyment of the trip
2024
18 Dec / Gord, USA
Service and presentation were impeccable—loved Dino’s storytelling. The staff are truly excellent; to know everyone’s name! Loved the enthusiasm of the staff during departures and returns on the dive boat
2024
18 Dec / Unnamed, USA
I will never forget the food! I’ve never been one to take food pics, but I needed to remember these—works of art! Delicious and healthy. It’s evident that all crew members genuinely enjoy their jobs (or if they don’t, I couldn’t tell). Any issues were handled quickly and efficiently, and the crew exceeded expectations by over 200%. I really appreciated Cruise Director’s technical dive training and knowledge, and Fahmi is the best dive master I’ve ever had—careful, cautious, and fun! I’m going to miss him. The experiences with the groups and tenders will be cherished memories. I also loved the fun greetings and send-offs each time—it keeps the good joy alive!
2024
18 Dec / Sheri and Art, USA
The best food and drink we’ve ever had on a liveaboard! Amazing service with great attention to detail—they were always helpful. The reefs were so full of life! Great crew, a wonderful schedule, and incredible food and drinks. We loved our whole experience here!
2024
18 Dec / Jude, USA
EVERYTHING was excellent. Never have I been pampered on any trips like this one
2024
05 Dec / Justin, USA
An amazing experience for our first liveaboard! We’ll definitely be recommending Arenui to all our friends and family who dive. Only positive feedback for the boat and crew—absolutely beautiful and very well maintained! The kitchen was incredibly flexible with accommodations and did an amazing job with a surprise birthday cake. Nothing but great things to say about the food and beverage quality, variety, and quantity. The crew was exceptionally friendly and attentive. They went above and beyond by observing each guest’s personal routines and proactively anticipating requests with remarkable accuracy. Everyone was also very knowledgeable and approachable, which we truly appreciated. The dive briefings, complete with detailed dive site sketches, were the most thorough we’ve ever experienced and the boat is beautiful and well kept!
2024
20 Nov / Kathryn, USA
This was an incredible experience, beautiful boat and the staff thought of everything! I came here with my family, but I’m going to save money and try to come by myself sometime in the future. I had a wonderful time. The most beautiful diving I have ever done. I had a great time getting to know the staff and plenty of delicious food all day. Very talented kitchen staff
2024
20 Nov / Marina, USA
I loved being on the Arenui! I am blown away by everyone who works here and their incredible work ethic. I knew the Arenui dive sites would be amazing, but the staff is truly extraordinary. Thank you for everything! The diving team did an amazing job taking us to beautiful sites and keeping us safe the entire time. Absolutely incredible crew—everyone goes above and beyond and works so hard. I especially loved the video at the start introducing the crew, including the members we don’t see every day. I’m so grateful for the room boys and the chocolates on our beds and the food was delicious! I haven’t eaten so well in my life
2024
07 Nov / Unnamed, USA
The staff quickly learned our preferences and were always responsive. Everyone was friendly, engaging, and welcoming
2024
07 Nov / Karen, USA
Wonderful wine collection and amazing food variety and taste! The crew was beyond amazing! Always had a smile and always willing to help with everything. Many thanks for all the help dressing and undressing from dives! I have kept a brochure for over 10 years dreaming of this trip. It was worth the wait!
2024
24 Oct / Mike, USA
Excellent all the way around. No issues with anything related with the boat or crew, no request to that they would not find a way to accommodate